Sometimes you will receive brand new shoes! But more likely, shoes are pre-worn by other members. Don't worry, though! SoleScription makes every effort to clean and polish each pair of shoes before they arrive at your door. We hire professional shoe repair companies to ensure each pair is in top-notch shape. In addition, we utilize SteriShoe UV Shoe Sanitizer, which kills 99.9% of germs and bacteria. Can you say that about the shoes in your closet or even in department stores?!